Frequently Asked Questions
Everything you need to know about your NEOM wellbeing journey.
What is the typical shipping timeframe for my order?
Standard delivery usually takes 3-5 working days. We also offer express shipping options at checkout if you need your wellbeing essentials sooner.
Are your products 100% natural?
Yes, we pride ourselves on using 100% natural fragrances that offer true therapeutic benefits. We avoid synthetic colors and harsh chemicals in all our formulations.
What is your return policy for beauty and home products?
We offer a 30-day return policy for any unused and unopened items in their original packaging. Please contact our customer care team to initiate a return.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by location and are calculated at the checkout stage.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal and Apple Pay.